FAQ
1. I subscribed, but it says I’m not on the premium plan.
Answer: Try closing the app and reopening it, then go back to the Subscribe page! If it shows “Premium,” your payment has been completed!
2. The processing progress bar stays stuck at 0.
Answer: Please check if there’s any issue with the video you uploaded and make sure your internet connection is stable! For premium plan users, an internet connection is required. If it still stays at 0, try closing the app and trying again!
3. The upload progress bar stays stuck at 0.
Answer: Please check your internet connection and try closing and reopening the app!